Adding a Parent Company Email

Step-by-step guide for adding parent company emails to your Paysight account

This guide will walk you through the process of adding parent company emails to your Paysight account. Parent company emails are used to receive important notifications and system updates.

What are Parent Company Emails?

Parent company emails are administrative email addresses that receive system-wide notifications, alerts, and important updates for your organization. These emails are separate from individual user accounts and are typically used by company administrators.

Prerequisites

Before You Begin

Make sure you have the following:

• Administrative access to your Paysight account
• Valid email addresses to add
• Permission to modify company settings

Step-by-Step Instructions

Step 1: Navigate to Company Information

1. Log into your Paysight account
2. Navigate to the Company Information section
3. Look for the company with ID 101 (or your specific company ID)

Finding Your Company

Your company ID will be displayed in the top-left corner of the Company Information page. This helps identify which company you’re managing.

Step 2: Locate the Operator Emails Section

Scroll down to find the Operator Emails section, which is clearly labeled with the description:

“List of emails, separated by commas, that will receive notifications from the system regarding this company.”

Understanding Operator Emails

Operator emails are the primary notification recipients for your company. These emails will receive:

• System alerts
• Payment notifications
• Security updates
• Account changes

Step 3: Add Email Addresses

1. Click in the Operator Emails text area
2. Add email addresses separated by commas
3. Each email should be a valid format (e.g., [e-mail])

Email Format Examples

[e-mail],[e-mail],[e-mail]

Good formats:

• [e-mail]
• [e-mail]
• [e-mail]

Avoid:

• Spaces around commas
• Invalid email formats
• Duplicate email addresses

Step 4: Verify Email Addresses

Double-Check Your Emails

Before saving, verify that:

• All email addresses are correctly formatted
• No extra spaces or characters
• All intended recipients are included
• No duplicate entries

Step 5: Save Changes

1. Click the Save or Update button
2. Wait for confirmation that changes have been saved
3. Verify the emails appear correctly in the list

Best Practices

Email Management Tips

• Use dedicated email addresses: Create specific email addresses for system notifications (e.g., [e-mail])
• Include multiple administrators: Add 2-3 email addresses to ensure notifications are always received
• Regular updates: Review and update these emails when team members change
• Test notifications: Send a test notification to verify emails are working

Troubleshooting

Common Issues

Email Not Receiving Notifications

If emails aren’t receiving notifications:

1. Check spam/junk folders
2. Verify email addresses are correct
3. Ensure email servers aren’t blocking Paysight notifications
4. Contact support if issues persist

Email Format Issues

Security Considerations

Important Security Notes

• Limit access: Only add emails for trusted administrators
• Regular audits: Periodically review who has access to these notifications
• Secure emails: Use company email addresses, not personal ones
• Documentation: Keep a record of who has access to these notifications

Support

Need Help?

If you encounter any issues while adding parent company emails:

• Check the troubleshooting section above
• Contact Paysight support
• Review your account permissions
• Verify your company settings

Related Documentation

• Company Management Guide
• User Management
• Security Best Practices
• Notification Settings

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Last Updated

This guide was last updated on . For the most current information, always refer to the latest version of this documentation.