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In some cases, you may need to process a refund for an order. Paysight offers two simple ways to handle refunds: through the Transactions or the Customers section. Follow the steps below to initiate a refund using either method.

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Refunding via Transactions

  1. Navigate to Transactions
    Go to the Transactions section from your dashboard.
  2. Find the Transaction
    Use the search or filter options to locate the transaction you want to refund.
  3. Open the Side Panel
    Click on the transaction to open the side panel containing the transaction details.
  4. Click Refund
    In the side panel, you’ll find the Refund button. Click it to initiate the refund.
  5. Confirm Refund
    Follow the prompts to confirm and complete the refund process.

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Refunding via Customers

  1. Navigate to Customers
    Go to the Customers section from your dashboard.
  2. Search for the Customer
    Use the search bar to find the customer whose order you want to refund.
  3. View Orders
    Once you find the customer, look at their order history and locate the order you wish to refund.
  4. Open the Order
    Click on the order to view the details.
  5. Click Refund
    Just like in the Transactions section, you will find a Refund button. Click it to initiate the refund for that specific order.
  6. Confirm Refund
    Follow the prompts to confirm and process the refund.

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Important Notes

  • Partial Refunds: Depending on your merchant configuration, you may also be able to process partial refunds instead of full refunds.
  • Refund Confirmation: After the refund is processed, you should receive a confirmation. The customer will also be notified of the refund, and the transaction will be updated accordingly.
By following these steps, you can easily manage refunds through either the Transactions or Customers sections. Make sure to confirm the refund before finalizing it, as some refunds may not be reversible depending on your system’s policies.
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